Measured Survey & Existing Plans FAQs

Buying existing plans

What is included in a Surway survey package?

Every package contains the existing floor plans and elevations of the property, supplied together as one product in PDF and DXF format. Plans and elevations are never sold separately.

How do I check whether survey data is available for my property?

Enter your postcode on the homepage search, choose it from the list, add your house number or name and press Search. The result is instant: either a Buy button, nearby properties in the same postcode, or a Request button.

Do I need an account to buy?

Yes. Register or log in before purchasing so the files can be released to your account and kept available for download.

How long does delivery take?

Existing survey data is released to the Downloads area of your account immediately after payment. If you requested a survey, we deliver the files within 2 to 5 working days of the site visit. Files remain available for one year.

What file formats do you supply?

PDF for printing and planning submissions, and DXF for CAD software such as AutoCAD, Revit, ArchiCAD, SketchUp and Vectorworks.

How long can I download my files?

One year from the date of purchase, from the Downloads section of My account.

Is VAT charged?

No. North Home Design Ltd, the company behind Surway, is not VAT registered, so the price you see is the price you pay.

Requesting a new measured survey

What happens if there is no data for my address?

Use the Request button on the search result. We will send a fixed quotation that includes the site visit, the measured building survey and the production of plans and elevations.

How much does a measured building survey cost?

It depends on the size and complexity of the building and on what drawings you need, so every new survey is quoted individually. Buying existing drawings is always cheaper than a new visit, which is why we ask you to search first.

Which areas do you cover for site visits?

We are based in Hayes, West London, and regularly survey across Hillingdon, Ealing, Hounslow, Harrow, Slough and the wider London area. Ask for a quote for anywhere else in the UK; approved vendors can also list surveys nationwide.

Are the drawings accepted for planning applications?

Yes. The drawings are produced from a measured survey at a stated scale, which is what local planning authorities require for existing plans and elevations.

Payments and refunds

How do I pay?

By debit or credit card through Stripe at checkout. Saved payment methods can be managed in My account.

Can I get a refund on digital files?

Because the product is digital data released to your account, refunds are limited once files have been made available. See the refunds and cancellation policy for details.

Selling survey data

Can I sell my measured survey drawings on Surway?

Yes. Surveyors, architects and technicians can apply to become a vendor from My account. Approved vendors upload PDF, DXF and image files against the property address; every listing is checked by our team before it goes live.

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Related: how Surway works · measured building survey · existing plans and elevations · find my house plans